Terms of Service

These Terms of Service (“Terms”) govern your use of CleanEstimate Pro, operated by CleanEstimate Pro (“we,” “us,” “our”), accessible at cleanestimate.pro and through our mobile application (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

1. The Service

CleanEstimate Pro is a multi-tenant SaaS platform for exterior cleaning and home service businesses. The Service includes estimating tools, client relationship management, job scheduling, invoicing, two-way messaging (SMS and email), analytics, and related features. We may add, modify, or discontinue features at any time.

2. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorized access. You must be at least 18 years old to use the Service.

3. Subscriptions and Payment

CleanEstimate Pro is offered on a monthly subscription basis. Pricing, plan features, and add-ons are described on our pricing page. All fees are billed in advance on a monthly basis through Stripe. You authorize us to charge your payment method on file for recurring subscription fees and any applicable add-on charges (including SMS add-ons and overage fees).

Subscription fees are non-refundable except where required by law. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing with 30 days' advance notice. Continued use of the Service after a pricing change constitutes acceptance of the new pricing.

4. Your Data

You retain ownership of all data you enter into the Service, including client records, estimates, invoices, job details, and communication history (“Your Data”). We process Your Data solely to provide the Service to you.

You are responsible for the accuracy and legality of Your Data. You represent that you have the necessary rights and consents to store and process the personal information of your customers through the Service, including their names, addresses, phone numbers, and email addresses.

Upon cancellation of your account, Your Data will be retained for 90 days and then permanently deleted, unless required by law.

5. SMS and Email Messaging

The Service includes the ability to send and receive SMS text messages and emails to and from your customers. By using the messaging features, you agree to the following:

Your Obligations. You are responsible for obtaining appropriate consent from your customers before sending them text messages or emails through the Service. You must ensure that all recipients have provided their phone number or email address voluntarily and have agreed to receive communications from your business. You must not use the messaging features to send unsolicited messages, spam, or messages to individuals who have not consented.

Opt-Out Compliance. You must honor all opt-out requests. When a recipient replies STOP (or STOP, END, CANCEL, UNSUBSCRIBE, or QUIT) to a text message, the Service will automatically flag that number as opted out and prevent further outbound messages to that number from your account. You must not attempt to circumvent opt-out requests by manually re-adding opted-out numbers or sending messages through other channels to opted-out recipients.

HELP Responses. When a recipient replies HELP to a text message, they will receive a response with your business name and support contact information, along with instructions on how to opt out.

Message Content. You are solely responsible for the content of all messages sent through the Service. Messages must not contain content that is illegal, deceptive, threatening, harassing, defamatory, or otherwise objectionable. Messages must not promote prohibited content categories as defined by US mobile carriers, including but not limited to cannabis, firearms, gambling, hate speech, or adult content.

Prohibited Uses. You must not use the messaging features for: lead generation or lead sharing on behalf of third parties, messages unrelated to your business relationship with the recipient, political campaigning, high-risk financial services messaging, or any purpose that violates the Telephone Consumer Protection Act (TCPA) or applicable carrier policies.

Message Frequency and Rates. Message frequency varies based on your use of the Service. Standard message and data rates may apply to recipients. You are responsible for informing your customers that message and data rates may apply.

Carrier Compliance. The Service sends SMS messages through Twilio in compliance with A2P 10DLC carrier requirements. We register and maintain the necessary brand and campaign registrations. You agree to cooperate with any compliance requests related to messaging, including providing information about your opt-in practices if requested.

No Sharing of Mobile Data. We do not sell, share, or disclose your customers' mobile phone numbers, opt-in data, or messaging-related information to any third parties or affiliates for marketing or promotional purposes. You agree that you will not share, sell, or transfer opt-in data or phone numbers collected through the Service to any third party for marketing purposes.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to store or transmit malicious code
• Resell or redistribute the Service without our written consent
• Use the Service in a way that exceeds reasonable usage or places undue burden on our systems
• Impersonate another person or business
• Use the Service to send spam or unsolicited communications

We reserve the right to suspend or terminate your account if you violate these Terms.

7. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by CleanEstimate Pro and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

You retain all rights to Your Data. By using the Service, you grant us a limited license to process Your Data solely for the purpose of providing the Service.

8. Third-Party Services

The Service integrates with third-party services including Stripe, Twilio, Resend, Google Maps, and others. Your use of these integrations is subject to the respective third-party terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Disclaimers

The Service is provided “as is” and “as available.” We make no warranties, express or implied, regarding the Service, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

We are not responsible for the delivery or non-delivery of SMS messages or emails, which depend on third-party carriers, networks, and service providers beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law, CleanEstimate Pro's total liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, regardless of the theory of liability.

11. Indemnification

You agree to indemnify and hold harmless CleanEstimate Pro, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) any messages you send through the Service.

12. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through the billing page. We may suspend or terminate your account if you violate these Terms, fail to pay fees when due, or if we are required to do so by law.

Upon termination, your right to use the Service ends immediately. Sections 4, 9, 10, 11, and 14 survive termination.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last Updated” date. If you do not agree to the updated Terms, you must stop using the Service. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Lancaster County, Pennsylvania.

15. Contact Us

If you have questions about these Terms, contact us at:

CleanEstimate Pro

Email: support@cleanestimate.pro

Phone: (717) 703-1103

For our Privacy Policy, please visit our Privacy Policy page.